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Airline: Velvet Sky

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Airline ceased activity. Velvet Sky suspended all its flights starting May 7th 2012
For details, please check Velvet Sky's Wikipedia page.×

Traveller reviews

  • Richard Duivestein flying from Durban to Cape Town
    1
    My flight VZ 0611 on the 23 Febuary 2012 from Durban to Cape Town was initially delayed then cancelled (I was notified by an SMS with no contact information 2hours before I flew). The company did not offer to arrange any flights or services for stranded passengers and I was left to book a flight through another company, which cost me an additional R2000, excluding all the calls made to their call centre.
    I was promised reimbursement for my cancelled flight, I filled out their form and emailed it to the head office, twice.
    Its been More than 2 weeks now and I still have not heard back from them or received my reimbursement.
    I've tried calling their head office directly and either give up after waiting, usually after half an hour, or I get discontented.
    Please think twice before booking flights with this company as you will most probably be ******* by them in the end.

    Richard Duivestein
  • Chad flying from Johannesburg to Cape Town
    2
    The flight was good, no problem there.
    The ground staff at the check-in counters have the worst attitude ever, I'm not sure if she was having a bad day or what, but she was damn rude. Bad customer service. Since I was new to the OR Tambo airport (Johannesburg), I was unaware as to where the check-in gates were situated. I asked the Velvet Sky lady at the check-in counter where it was? "OVER THERE", she said IN A ARROGANT VOICE...wow, what an attitude.
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Before ceasing activity, Velvet Sky operated on the following routes:

Tips for Flying > Before departure

Verify delays online: Usually, if one low-cost flight is late, it causes all the subsequent flights made with that particular airplane to be delayed. This is due to the fact that low-cost airlines prefer to have short waiting times (between 25 minutes and 2 hours) between flights. So if the flight before yours is late, your flight may even have a 1 or 2-hour delay. You can check the estimated departure/arrival time online, either on the website of the airport (for most airports) or on the website of the airline (for all major airlines).