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Airline: Velvet Sky

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Airline ceased activity. Velvet Sky suspended all its flights starting May 7th 2012
For details, please check Velvet Sky's Wikipedia page.×

Traveller reviews

  • Richard Duivestein flying from Durban to Cape Town
    1
    My flight VZ 0611 on the 23 Febuary 2012 from Durban to Cape Town was initially delayed then cancelled (I was notified by an SMS with no contact information 2hours before I flew). The company did not offer to arrange any flights or services for stranded passengers and I was left to book a flight through another company, which cost me an additional R2000, excluding all the calls made to their call centre.
    I was promised reimbursement for my cancelled flight, I filled out their form and emailed it to the head office, twice.
    Its been More than 2 weeks now and I still have not heard back from them or received my reimbursement.
    I've tried calling their head office directly and either give up after waiting, usually after half an hour, or I get discontented.
    Please think twice before booking flights with this company as you will most probably be ******* by them in the end.

    Richard Duivestein
  • Chad flying from Johannesburg to Cape Town
    2
    The flight was good, no problem there.
    The ground staff at the check-in counters have the worst attitude ever, I'm not sure if she was having a bad day or what, but she was damn rude. Bad customer service. Since I was new to the OR Tambo airport (Johannesburg), I was unaware as to where the check-in gates were situated. I asked the Velvet Sky lady at the check-in counter where it was? "OVER THERE", she said IN A ARROGANT VOICE...wow, what an attitude.
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Before ceasing activity, Velvet Sky operated on the following routes:

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Estimate your luggage well: As cheap airlines are trying to minimize their costs they usually have a restrictive luggage policy. - You can board the plane with only one piece of hand luggage (usually not heavier than 10kg and with maximum dimensions of 55x40x20cm). For detailed information on hand luggage allowance check the website of the carrier. - If you plan to also take hold baggage with you, you will need to pay for it online (when you book your ticket) or at the airport. Keep in mind that it is cheaper to pay for your checked-in luggage online than at the airport.