Les commentaires des passagers

• Richard Duivestein a volé de Durban à Le Cap
  1
  My flight VZ 0611 on the 23 Febuary 2012 from Durban to Cape Town was initially delayed then cancelled (I was notified by an SMS with no contact information 2hours before I flew). The company did not offer to arrange any flights or services for stranded passengers and I was left to book a flight through another company, which cost me an additional R2000, excluding all the calls made to their call centre.
  I was promised reimbursement for my cancelled flight, I filled out their form and emailed it to the head office, twice.
  Its been More than 2 weeks now and I still have not heard back from them or received my reimbursement.
  I've tried calling their head office directly and either give up after waiting, usually after half an hour, or I get discontented.
  Please think twice before booking flights with this company as you will most probably be ******* by them in the end.
  
  Richard Duivestein
• Chad a volé de Johannesburg à Le Cap
  2
  The flight was good, no problem there.
  The ground staff at the check-in counters have the worst attitude ever, I'm not sure if she was having a bad day or what, but she was damn rude. Bad customer service. Since I was new to the OR Tambo airport (Johannesburg), I was unaware as to where the check-in gates were situated. I asked the Velvet Sky lady at the check-in counter where it was? "OVER THERE", she said IN A ARROGANT VOICE...wow, what an attitude.