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Airline: Cebu Pacific

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Cebu Pacific is on the airlines banned in the eu×
Cebu Pacific airlines
Cebu Pacific airlines
Website:Book directly on the Cebu Pacific website
Wikipedia:See Cebu Pacific's Wikipedia page

Number of low cost routes: 4678

Traveller reviews

  • Karl flying from Manila to Cebu (Lapu-Lapu)
    1
    I'd give them 0 star if I could. Their cabin crew like to treat passengers like you're a pest instead of a customer. After doing their pre-flight headcount I had to assist my mother who was sitting across the aisle. I didn't really stand up, I just leaned over to help her do her seatbelt because she asked me to. The lady doing the PA thing suddenly went live and in a voice that was meant to show you who's boss blared that all passengers were supposed to remain seated and that they had to do the headcount again. Few minutes later I assisted my mother in turning off her mobile phone. The lady promptly came on the mic and in the same tone of voice she had earlier said that we were supposed to have all electronic devices switched off. I absolutely ignored her and turned the phone off at my most leisurely pace, even flashing it about, noting that the seatbelt sign wasn't even on yet. I had a mind to call one of the crew at some point during the flight and really rant at her over her colleague's manners but decided against it. Cebu Pacific flights are habitually late, customer service is terrible, and you do need to keep an eye out for your luggage most of the time. I've been in airplanes since I was ten and have witnessed the rise of budget airlines. I've seen similar incidents happen to myself and other passengers in other carriers, and to the extent that the crew had to enforce house rules, they'd do with nothing else but courtesy for the client, the passenger in question. Cebu Pacific unfortunately has none of that, living up to the intuition that "cheap means low-quality," which other budget carriers have turned on its head. So, this is why Cebu Pacific is Cebu Pacific and is neither Philippine Airlines nor even other budget airlines. To borrow PAL's tagline, "It's about experience"!
  • Connie flying from Manila to Cebu (Lapu-Lapu)
    1
    Worst airline ever. We actually flew to Caticlan (Godofredo P Ramos Airport) They did not send our bags on our flight. I cannot reach anyone with the number they gave me; they won't answer the phone or the line is busy. We are sitting here in Boracay with four kids, no swimsuits, no umbrellas, no mosquito repellent. Horrible! They have the worst customer service I have ever seen. I even call Manila--I give my cell number and ask them to call me back if we get cut off. They do not even call me back. I have been cut off seven times! I tell them that the call will last only a few minutes before we get cut-off but they won't even take my phone number to return my call. We ran into a lady that used to work for them at the airport. She told us that we should go all the way back to the airport if we want our luggage because they really do not care if and when we get our bags. Advice: DO NOT FLY CEBU PACIFIC AIRLINES!

Low cost airports used by Cebu Pacific

Tips for Flying > Plan your trip

An indirect flight: If there is no direct flight on your desired route and you have to change planes in order to reach your destination, you should take into account three very important "details".
  • First of all, you will have to buy your flight tickets separately, as if they were for two separate journeys. It may therefore happen that the sum you pay for the two flight tickets, especially if you buy them shortly before your flight date, be almost equal to the price you would pay for a direct flight with a regular line. Check and compare prices well before buying!
  • Moreover, when you arrive at the airport where need to change flights, you must collect your luggage yourself, as if your journey were over. Afterwards, you need to leave the airport security area, check-in for the second flight and go through the security check once again before boarding the second plane. Be extremely careful, as this could sometimes take more than 3 hours!
  • Last but not least, if your first flight is late, the next one will not wait for you, even if it is operated by the same airline. That is due to the policy of low cost companies which states that flights are independent from one another. Low cost airlines are not responsible for your losing the onward flights, no matter what.