My flight VZ 0611 on the 23 Febuary 2012 from Durban to Cape Town was initially delayed then cancelled (I was notified by an SMS with no contact information 2hours before I flew). The company did not offer to arrange any flights or services for stranded passengers and I was left to book a flight through another company, which cost me an additional R2000, excluding all the calls made to their call centre.
I was promised reimbursement for my cancelled flight, I filled out their form and emailed it to the head office, twice.
Its been More than 2 weeks now and I still have not heard back from them or received my reimbursement.
I've tried calling their head office directly and either give up after waiting, usually after half an hour, or I get discontented.
Please think twice before booking flights with this company as you will most probably be ******* by them in the end.
The flight was good, no problem there.
The ground staff at the check-in counters have the worst attitude ever, I'm not sure if she was having a bad day or what, but she was damn rude. Bad customer service. Since I was new to the OR Tambo airport (Johannesburg), I was unaware as to where the check-in gates were situated. I asked the Velvet Sky lady at the check-in counter where it was? "OVER THERE", she said IN A ARROGANT VOICE...wow, what an attitude.
Cherchez des promotions: La grande majorité des compagnies aériennes ont des promotions tout le temps. Ces promotions-là ne sont valables que pour les destinations et les dates données (pendant la semaine). Si vos dates de vols sont flexibles, vérifiez « nos offres »/ « offres spéciales » pour avoir le meilleur prix ! S'il n'y a pas de remise de prix pour la destination de votre choix et si les dates du vol ne sont pas si importantes pour vous, attendez encore de 2 à 4 semaines pour avoir une promotion sur la destination que vous souhaitez.