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Airline: Blu-express

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Blu-express airlines
Blu-express airlines
Website:Book directly on the Blu-express website
Wikipedia:See Blu-express's Wikipedia page

Number of low cost routes: 126

Traveller reviews

  • M Edwards flying from Rome Fiumicino to Istanbul Sabiha
    1
    Our 10.30am flight was pushed back by 5 hours so we lost our planned day trip to Istanbul. (We only found out about the change when we turned up to check in.) When we finally did get to check in, we were told that the flight was running 1.5 hours late. By the time we walked to the gate, the departure time had changed again and was now showing as 6pm!

    This would have caused us to miss our (expensive) flight out of Istanbul back to Sydney, so we had to book an alternative at our own expense.

    The Blu-express staff were unhelpful, indifferent and, from what I could gather, untrained. They didn't seem to understand the way the airport worked and weren't aware of their own policies. They genuinely didn't care about us at all.

    We canceled our flight with Blu-express and tried to get our luggage back so we could check in on the alternative flight we'd booked, but two hours later it still hadn't shown up and we had no choice but to check in on our replacement flight without our luggage. The guys at other airlines (Turkish in particular) were so helpful in sorting out the mess that Blu-express had made, actually telling us what our options were in terms of retrieving our baggage.

    We did ask the girl at the Blu-express desk whether, since we still didn't have our luggage back and the check-in was about to close, they could forward our luggage on. Without even batting an eyelid, she just said: 'no'. And that was all we ever got from Blu-express - 'no', 'don't know', and a lot of indifferent shrugs.

    They cost us time and money and caused an enormous amount of stress, and it really didn't seem to bother them at all.

    This is the most incompetent, unhelpful, unreliable airline service I've encountered in 10 years of regular traveling. I wouldn't recommend them to anyone, ever.

Low cost airports used by Blu-express

Tips for Flying > Plan your trip

An indirect flight: If there is no direct flight on your desired route and you have to change planes in order to reach your destination, you should take into account three very important "details".
  • First of all, you will have to buy your flight tickets separately, as if they were for two separate journeys. It may therefore happen that the sum you pay for the two flight tickets, especially if you buy them shortly before your flight date, be almost equal to the price you would pay for a direct flight with a regular line. Check and compare prices well before buying!
  • Moreover, when you arrive at the airport where need to change flights, you must collect your luggage yourself, as if your journey were over. Afterwards, you need to leave the airport security area, check-in for the second flight and go through the security check once again before boarding the second plane. Be extremely careful, as this could sometimes take more than 3 hours!
  • Last but not least, if your first flight is late, the next one will not wait for you, even if it is operated by the same airline. That is due to the policy of low cost companies which states that flights are independent from one another. Low cost airlines are not responsible for your losing the onward flights, no matter what.